Amazon Reimbursement Audit

The Reimbursement Genie audit focuses on the largest reimbursement categories where Amazon FBA sellers may be silently losing funds.

Your goods are shipped to Amazon warehouses with the expectation that they will arrive, be stored, and eventually sold. But items sometimes get lost in transit, damaged in warehouses, or ruined without your knowledge. You're entitled to FBA reimbursements for these goods, but only if the difference is reported and claimed. We reconcile your shipments, warehouse receipts, and inventory adjustments so that every unit is accounted for and its full value repaid.

You may have processed a return, and Amazon may have issued a refund to the customer, but the item may never return to your inventory, or you may not be reimbursed. Sometimes customers receive refunds without sending back products, or items are sent back inappropriately and not credited properly. We audit your returns data so you get your lost inventory back or receive the correct reimbursement.

Amazon will charge you for fulfillment, storage, removal, and dimensional-weight fees that vary by size, weight, and category. When Amazon accidentally misclassifies an item or applies outdated rates, even small errors add up quickly. We audit your fee history, identify over-charges, and submit claims so that you get your money back.

If you request an inventory removal, items must leave Amazon warehouses and reach you or be disposed of as instructed. When units go missing during transit or vendors receive fewer products than shipped, you're owed those discrepancies. We track and reconcile your shipment records with the quantities Amazon receives to account for every missing unit.

At Reimbursement Genie, we have a tried-and-tested four-phase process that takes the workload off your staff and delivers recoverable results.

We start by setting up safe, read-only access to your Seller Central account via Amazon's official API. This allows us to view transaction and inventory information without ever modifying your listings, pricing, or payments. This keeps your account fully compliant and under your control.

Next, our technology and auditor team examines up to 18 months of transaction history, sorting through millions of data points on shipments, returns, and fees. We detect anomalies and manually confirm valid reimbursements using our in-depth knowledge of Amazon's policies to avoid false claims.

We subsequently prepare fully built reimbursement cases with all the supporting documentation Amazon requires. This includes inventory reporting, invoices, shipping reports, fulfillment records, and policy guideline references. Claims are filed in an accelerated processing format, and we handle all follow-up contact and requests for additional information.

We then process each open case to completion, monitor developments, appeal where appropriate, and provide transparent updates for you. You'll receive a summary report that mirrors what's been submitted, authorized, reimbursed, or denied, so you always have an up-to-date and precise picture of what's being recovered.

Because we operate on a free performance model - “you only pay when you are paid back” - there are no upfront fees, subscriptions, or charges for unsuccessful claims. Our incentive is the same as yours: just to recover all that you are owed. Contact us today to stop leaving money on the table!

The amount of money recovered depends on your sales volume, how long you've been selling, and whether you've audited previously. Most first-time audit customers recover approximately $1,500 to $4,000 over an average 18-month time period. However, high-sales-volume sellers tend to recover tens of thousands more. The rule of thumb is that the longer it's been since your last audit, the more likely there will be discrepancies.

Yes, if it is done correctly. Since we require read-only access via Amazon's API, we can't change or alter listings, prices, or payments, and your details are all secure. You're always in control and can revoke access at any time. We also comply with Amazon's terms of service and practices for secure handling of data.

The first part of auditing data through analysis typically takes 5–7 business days, depending on the size of the account and the data's complexity. Once we've submitted claims, the reimbursement time can vary: simple claims take 1–2 weeks, while more complex claims take 3–4 weeks or even longer. Altogether, from audit trigger to final recovery, the majority of clients complete the process within 30–45 days.

We handle all types of claim requests, including lost or damaged stock, customer transaction return differences, incoming shipment issues, removal claims, excess charges, and more. We typically audit up to 18 months of history (or as much as is permitted by Amazon policy) to catch all potential claims.

Yes, you have total flexibility. If you already have in-house personnel handling certain filing claims, we will integrate with them. We can handle the missed or difficult cases they may have set aside and integrate seamlessly with your existing practices. The greatest benefit is giving you the freedom to let someone else handle the heavy work, leaving no stone unturned, so you can continue to elevate your business.